Consumer Right No. 9

Right to Accountability from Suppliers

What does this mean for the ordinary consumer?

Your right to protection in lay-bye agreements:

• Consumers are entitled to the following, in lay-bye agreements:
  • Purchase goods and services via lay-bye agreements. In this case, if the suppliers fail to deliver any goods, these suppliers must, at the discretion of the consumers, supply equivalent or superior products;
  • Full refund of money paid, plus interest; and
  • Keep their deposits in an interest-bearing account.

Your right to protection with regard to prepaid certificates, credits and vouchers, and access to prepaid services and service facilities:

• Suppliers in possession of any prepaid certificates, credits, vouchers, membership fees or other money belonging to the consumers, must do the following:
  • Not treat such property as theirs;
  • Exercise care, diligence and skill; and
  • Assume liability for any losses suffered by consumers in this regard.